Owner FAQs
Answers to your frequently asked questions
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What services does Crystal Property Management & Sales Co. provide for property owners?
We offer a full range of property management services for both residential and commercial properties, including rent collection, maintenance coordination, financial reporting, tenant screening, and lease management. Our goal is to maximize your property’s potential while minimizing the time and effort you spend managing it. -
How do you handle maintenance requests?
All maintenance requests can be submitted through our online portal. Once a request is submitted, we promptly coordinate with our trusted vendors to ensure any issues are resolved efficiently. We also offer 24/7 emergency maintenance services for urgent needs. -
How often will I receive updates on my property?
We provide monthly financial reports that give you an overview of your property’s performance, including income, expenses, and any outstanding balances. Additionally, we keep you informed of any significant issues or repairs needed, ensuring that you’re always up to date on the status of your property. -
What kind of tenant screening do you perform?
We conduct a thorough tenant screening process for both residential and commercial tenants, adhering to all Colorado state law requirements. This includes background checks, credit reports, employment verification, and rental history. Our goal is to place reliable tenants in your property to minimize vacancies and potential issues. -
How do you handle rent collection and late payments?
Rent collection is streamlined through our online portal, allowing tenants to make payments conveniently. For late payments, we follow Colorado state law and the association’s governing documents to manage delinquencies, sending reminders and working with tenants to resolve issues as smoothly as possible. -
What are my responsibilities as a property owner?
As an owner, you are responsible for property upkeep, specifically maintenance and ensuring compliance with any local laws or HOA regulations. We handle the day-to-day management of your property, but we keep you informed of any actions that may require your input or approval. -
Do you offer commercial property management services?
Yes, we specialize in managing commercial properties in addition to residential ones. Whether it’s office space, retail, or industrial properties, we handle everything from tenant relations to lease administration, maintenance, and financial reporting. -
How are lease agreements handled?
We handle the creation, renewal, and enforcement of lease agreements. For both residential and commercial properties, we ensure that leases comply with Colorado state law and include terms that protect your interests as the owner. We also manage lease expirations and renewals to keep your property occupied. -
Can I access my account and property information online?
Yes, our owner portal provides you with 24/7 access to your account, including financial statements, tenant information, and maintenance requests. You can track your property’s performance and stay updated on important details at your convenience. -
How do I get started with Crystal Property Management & Sales Co.?
Getting started is easy! Simply contact us through our website or call our office to set up a consultation. We’ll discuss your property’s needs and customize a management plan that works for you. Our team is here to ensure your property is managed efficiently and effectively.
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