Frequently Asked Questions

• How can I pay my assessment fees?

  You can easily pay your assessment fees through our online portal. Simply log in to your account, navigate to the "Payments" section, and follow the prompts to make a secure payment. We offer several payment options, including credit card, ACH, and e-check, to make the process convenient for you.

• How can I check if my hoa dues are current in my account?

  To check if your HOA dues are current, log in to the CPMS online portal and visit the "Account Overview" or "Payment History" section. There, you will see your current balance and any upcoming or outstanding payments. If you have further questions, you can always contact our support team for assistance

• Where do I get a copy of the governing documents for the association?

  Copies of your association’s governing documents, including bylaws, CC&Rs, and rules and regulations, are available for download through the online portal. Simply log in, go to the "Documents" section, and you'll find everything you need. You can also request a physical copy from our office if needed.

• What legal responsibilities are there if I have a tenant in an HOA?

  As a homeowner with a tenant in an HOA, you are still responsible for ensuring that your tenant complies with the HOA’s rules and regulations. This includes the covenants, conditions, and restrictions (CC&Rs) of the community. You should also ensure that any lease agreements are in accordance with HOA guidelines, and you may be required to provide tenant information to the HOA for record-keeping.

• What tenant information do I need to provide to you?

  When you rent out your property, you’ll need to provide us with basic tenant information, including their contact details (name, phone number, and email address), lease start and end dates, and any vehicle information if applicable. This ensures we can keep them informed of any HOA policies, updates, or issues that may arise.

• What are the covenants, conditions, and restrictions for the association?

  The Covenants, Conditions, and Restrictions (CC&Rs) outline the rules and regulations governing the community, including property usage, appearance standards, and homeowner responsibilities. You can find the full list of CC&Rs in the governing documents section of the online portal. These are important for maintaining the harmony and standards of the community.

• Are the owner’s guests and tenants allowed to use common area facilities?

  Yes, both your guests and tenants are allowed to use the common area facilities, as long as they follow the community’s rules and regulations. Keep in mind that tenants and guests are subject to the same guidelines as homeowners, and misuse of facilities can lead to penalties.

• Who maintains the properties and the common areas?

  The Homeowners' Association is responsible for maintaining common areas such as parks, landscaping, and shared amenities. However, homeowners are typically responsible for the maintenance of their own properties, including the exterior and landscaping, depending on the association’s specific rules.

• Where can I submit questions, comments and work orders?

  You can submit your questions, comments, and work orders through the CPMS online portal under the "Requests" section. There, you can create a new service request, track the status of any existing work orders, and provide feedback directly to our management team. We’re always here to help and make the process as smooth as possible for you!